FAQ
How do I place an order?
How do I place an order?
Simply browse our store, add your favorite items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete your purchase.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards as well as secure payment methods available through Shopify checkout.
Can I cancel or modify my order?
Can I cancel or modify my order?
Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible at contact@ovanyo.com.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on eligible orders.
Which countries do you ship to?
Which countries do you ship to?
We currently ship to multiple regions worldwide including:
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- European Union
- Middle East
- Asia
- South America
How long does delivery take?
How long does delivery take?
Estimated delivery times vary depending on your location and selected shipping method.
Typical delivery times are:
- Premium Shipping: 3–12 business days
- Free Shipping: 7–30 business days
Please note that customs processing and carrier delays may affect delivery times.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to update.
What is your return policy?
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
How do I request a return?
How do I request a return?
To request a return, contact us at contact@ovanyo.com with your order number and reason for return.
How can I contact customer support?
How can I contact customer support?
You can contact us using the details below:
Ovanyo
73 Parc d’Activite de l’Argile
Mouans-Sartoux, 06370
France
Email: contact@ovanyo.com
Phone: +33 3 85 03 64 33